FAQ

Q: Do I need to pay for shipping?
All products on our website include USPS shipping, so you don’t need to pay for shipping separately. For specific shipping policies and times, please refer to our "Shipment Info". If your order exceeds $500, we will upgrade your shipping to DHL for free.

Q:What should I do if the products I received are damaged or have quality issues?
If you receive any damaged or defective products, please contact our customer service immediately and provide photos. We will arrange for a replacement or refund promptly. For more details, please refer to our "Return & Replacement" policy.

Q:How can I purchase products in bulk?
We welcome bulk purchases of our products and also offer customization services, allowing you to add your own branding.

Q:How can I check the status of my paid orders?
You can view all details of your orders in your account on our website. You can also track your order by entering the tracking number at https://www.17track.net/en#nums.

Q:Can I pay extra for faster shipping?
Absolutely! Please contact our customer service, and we will calculate the fastest shipping time and cost based on your order.

Q:Can you produce my custom products?
We are happy to help! We offer OEM processing services, including free design and free samples.

Q:How can I change my shipping address?
You can update your shipping address in your personal account. We will ship to the address provided in your order. Once the shipment is sent, the address cannot be changed.

For any other questions, feel free to contact our customer service. We are here to help!